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The Night of the Dying Server | Datto Backup

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Start Disaster Planning with this Business Continuity Plan Template
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‘Help!’ How to Get the Best Datto Tech Support 24/7/365

I have been working with Invenio for the past 6 years and on a consistent basis I found there support to be outstanding. The primary support representative, Dale S., goes out of his way to ensure his services are beyond my expectation.

Curtis Hill

13:52 04 Oct 22

Great Support staff all around. The system works as described. I've successfully restored a server that was blue screened by updated onboard application incompatibility.

Jeffrey Mondi

15:55 07 Jun 22

We have been working with Invenio IT for about 7 years now. They support of Datto backup system and their support is nothing but the best. They have been great helping set everything up and since then, we just monitor the backups and really have nothing to do as it has been running flawlessly. We an rare issue do occur, I can contact Dale at anytime (I mean anytime, he had answer the phone like 2 am) and he will help in anything I need, whether to spin up a virtual server when one of our production server goes down or we get an error on one of the backups and he looks into it and either resolve it or give us the solution to resolve it. Also, when we needed to upgrade our Datto system, they really go out of their way to give you the best deal which should have cost us a lot but Dale came through and we have been backing up flawlessly. Overall, Invenio IT has great support and always there when you need them. I will recommend them to anyone and I will take them anywhere I go. Thank you Invenio IT, especially to Dale Shulmistra!

Andre Glenn

15:24 03 Jun 22

Invenio IT has been very supportive and a long time vendor. They have supported our backup and recovery needs as well as provide top tier technical service whenever needed. Highly recommend!

Kevin Schnupp

16:24 02 Jun 22

Always goes above and beyond to ensure a great result. Quick responses and work completed on time and accurately. We have used Invenio IT and their Datto service numerous times to bail out customers. They always make us looking amazing and save the customer a lot of heartache. Can't ask for more!

Rajev S

19:32 01 Jun 22

I purchased my Datto backup appliance from Invenio IT (Dale Shulmistra) the best customer service rep. I've had in a while. He will go out of his way to help you in any way he can. Truly a five star!!

George Rodriguez

George Rodriguez

15:18 01 Jun 22

We've had Datto service with Invenio IT since 2015. While it's rare that we have issues, every time I need Dale's help he get's things done. It's really nice to have reliable service and one less thing to worry about these days. I would highly recommend Dale and Invenio IT.

Jimmy Rabitsch

14:20 01 Jun 22

We have been working with Invenio IT for over 3 years now. They have provided superior customer service and are very responsive. We work directly with Dale who is a pleasure to work with.

Anosh Zaveri

14:09 01 Jun 22

Invenio IT has been an exceptional business & technology partner for our company for many years. They have the best-in-class service (sales & support) and a knowledgeable teams on-staff when we need them the most. Good service; great people.

Larry Lou

14:01 01 Jun 22

Always responsive and helpful with a great team and awesome support, glad to do business with them.

Damien Russell

13:57 01 Jun 22

I worked with 3 techs previous before Darnell Johnson, the three previous were not on the same level as Darnell. His customer service and dedication to make sure all bases are covered are unmatched. 10/10

Jacob B

23:29 13 May 22

Invenio IT is the backbone for my disaster recovery solution. If I have anything wrong with my backups I am getting a call from Dale. This type of support is awesome especially when backing up 100+ servers.

Paul Gugel

02:18 24 Jan 19

Invenio IT has provided us with an excellent BDR solution in the Datto SIRIS. An enterprise-level solution at a reasonable cost, along with simplicity and ease-of-use, were a few items that helped us move to a Datto SIRIS. The only surprise was the extremely detailed level of service and support we received from Invenio IT. After 20 years of IT experience as a support professional myself, I did not expect to be surprised by the sustained, over-the-top level of support and professionalism that we received from Dale and the Invenio IT team. But I was surprised, and very happily so. Actually, I couldn't be happier!

Clyde Cornelius

Clyde Cornelius

15:08 07 Jun 18

The Datto Siris product works well and the web portal for management is excellent. My Invenio Rep is attentive, gets in front of issues and monitors the backup service.

Edward Caco

15:31 05 Jun 18

Great product! Great Service. I was up and running in no time.

Theodore Herrmann

Theodore Herrmann

21:35 04 Jun 18

I highly recommend Invenio IT to everyone. They provide amazing customer service. They are very responsive, and quick to resolve any issues or concerns. They have been a tremendous resource for several IT projects. One product / service in particular that is an absolute must is their backup services using the Datto SIRIS. This is just one example of many that has simplified my life while giving me much improved data security. I have full confidence and peace of mind knowing my data is secure and always available. By far the absolute best IT company I have ever dealt with.

Robert Bearry

19:41 04 Jun 18

I am very pleased with the Datto project and support offered at Invenio IT. The professionalism and speedy response to all of my issues have been handled impeccably. I would highly recommend their services. -Billy

William Porche

19:33 04 Jun 18

We were looking for a product which will verify the backup everyday without our intervention. For our size, Datto Alto 4 by far is the best product available on the market for the up-front and recurring price. Everyday it shows that the image backup is boot-able. We did the test by visualizing the server in the cloud and connecting seven work stations to it, and it worked flawlessly. Dale from Invenio IT was there every step of the way from purchase to install to testing. He provided exceptional service. He oriented us to Datto environment very well and is always available to answer questions. Further, every day he is monitoring the backups and ensuring the success. We are very pleased with the results. Thank you Dale!

Yogesh Mantri

21:09 24 May 18

Datto/Invenio was installmental in saving my business. The SIRS had a snapshot of beginning of the day. So I was good to go in minutes with the last backup thank you invenioIT.

Kim Zayac

16:41 03 Nov 17

We have the Datto SIRIS through Invenio IT and we couldn't be happier. Great team with exceptional customer service. Keep up the good work!

Rachel Leventhal

Rachel Leventhal

21:34 17 Aug 17

Invenio IT is simply awesome! I have been working with Dale for a couple of years now and the service and after sales support is great. I have submitted support requests and literally have had them resolved in under 20 minutes. That is great service!

gramfer

12:36 03 Aug 17

I have a SIRIS2 backup hardware which is an outstanding product and Invenio IT is one of the best support companies out there. They keep me informed of anything that is going on with my backups.

Paul Gugel

01:23 26 Jul 17

Quick response and good customer relationship. We been working with Invenio for over a year and it has been good results all around. Keep up the good work.

Date Kouy

20:06 20 Jul 17

Incredible professionalism from the Invenio staff. Hard working, a joy to do business with, and true innovators. This is a company that values its partnerships and will always do what's best for the customer.

Grant Brown

20:34 18 Jul 17

So... how complicated would your life be if you lost precious data files and there was no chance of recovery. Sounds scary. Yes it does. Life can be easier. You can take an associates human error of erasing or losing work or even an equipment failure that would have you work through the weekend in stride. Deploying a DATTO Sirus will protect your data locallly and in the cloud with so many easy ways to recover when the need arises. Support is excellent and reliable. Get a DATTO Sirus and rest... assured!

Ron Rizzi

20:09 17 Jul 17

Solid Datto support for our server systems. In the rare event there's been an issue, Invenio often knows before we do and has a fix ready. They are highly responsive to questions and keep our backup system.

Jason Blair

16:51 17 Jul 17

The fantastic Datto SIRIS coupled with the helpful folks at Invenio IT have let me stop worrying about my backups and disaster recovery plans to focus on more important things such as my morning coffee and keeping users from destroying the network before lunch.

Matthew Fex

16:35 17 Jul 17

Great partner to have. I recently joined the company I work for and found that they have a Datto backup system. I have never used the system and with the assistance of Dale at Invenio IT the learning curve has been an easy one. They typically let me know if something has gone wrong before I even knew it happened. Bottom line, outstanding support. I would highly recommend them for your IT services needs.

Gary Collier

16:11 17 Jul 17

Purchasing my SIRIS3 through Invenio IT has been one of the best decisions I’ve made. They always reach out to help whenever a problem arises, often before I even know there’s an issue with my backups. When my business got hit with Ransomware, I was able to restore my entire environment within a matter of hours thanks to my SIRIS3 and Invenio IT!

Gregory Carwile

Gregory Carwile

16:08 17 Jul 17

The Invenio IT staff is friendly and knowledgeable! They really know everything about the Datto SIRIS

annmarie kotsianas

annmarie kotsianas

03:20 02 Jul 17

Can't say enough about the folks at Invenio. They are experts in business continuity and a pleasure to work with!

Michael Marlin Jr.

Michael Marlin Jr.

16:50 28 Jun 17

Invenio IT is a great organization to work with. Their consulting and managed services are exceptional are always at the leading edge of I.T. Strategy and execution, anticipating what you need before you experience an expensive order of magnitude "issue". They lead with integrity and clear down to earth communications. Highly recommended.

Leander Gillard

Leander Gillard

16:19 19 May 15

Great company medium sized organizations, handles all the management of data integrity, data redundancy/backup and all of your data management needs. I was truly lucky to have a excellent company supporting my orgazation when we did actually encounter data issues. Invenio IT was able to quickly assess and analyze the problem and then fix our issues with no down-time and little to no effect on our user base. Thank you Invenio IT.

Employment Employment

Employment Employment

15:04 06 May 15

Invenio IT has supported my business for the past few years and I have had a great experience. The staff is knowledgeable and go out of their way to make technology simple to understand. If you are in need of a strategic (and friendly) IT partner, I would consider this company.

T. Rock

14:22 06 May 15

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