The Intangible Benefits of Call Recording for Your Business

by | Sep 8, 2013 | General Tech

Know the benefits or call reporting

The benefits of call recording are becoming too obvious to avoid, leading to almost every company across the nation investing in the software. There was a time when it was only call centers and big businesses that used call recording. However, now if you’re having a conversation with the bank or dealing with something of great value, then call recording can come in very handy.

Some of the Benefits of Call Recording

You shouldn’t be scared of call recording as the software is actually very use to use. Calls can be recovered quickly and every call is logged in the system.

Business phone calls are recorded for the following reasons:

• To check how staff are performing
• As a security measure
• They are required by law to do so
• Important calls can be kept on file
• An after-sales services can be offered

A phone call must be recorded if a transaction takes place. It is also a good tool to find out what went wrong if a customer complains. However, every company will have a different reason for wanting to record their phone calls. The main reasons for recording telephone calls will be detailed below.

Filtering After-sales facility

By recording your phone calls you can check which staff members are the most competent. In every company there are going to be staff members who are better than others. If you have any weak staff on your team, they could be costing you money.

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Record Phone Conversations of Prominence

The phone has become a place where many of us enter our debit and credit card details to pay for things. If your goods never arrive, a business that records their phone calls will have evidence that you placed the order and there won’t be any dispute.

Commercial Regulations Compliance

Several businesses are required by law to record their phone calls. One of the requirements to receive government funding is that not for profit organizations record their phone calls.

Increase Security & Avoid Abuse

If you receive a call from someone who makes a threat, phone recording can come in handy here as the recording can be passed onto the police.

Crown Telecom is a supplier of call recording solutions in the UK.

For more benefits of call recording, contact us today.

Dale Shulmistra is a Business Continuity Specialist at Invenio IT, responsible for shaping the company’s technology initiatives -- selecting, designing, implementing & supporting business continuity solutions to bolster client operational efficiencies and eliminate downtime.