Data Recovery Services

WHAT TO DO WHEN YOU’VE LOST YOUR DATA?

The first step in dealing with data loss is the most critical and will determine if the data is recoverable. Our Data Recovery Services will keep time and money loss to a minimum. Fill out the form below immediately and leave your data loss incident in the hands of trusted experts.

STOP

  • If you suspect your hard drive or media is damaged
  • Do not reboot, shake, dissemble or attempt to clean/dry the damaged media
  • Once you have detected a hardware problem, fill out the form below immediately

THE DATA RECOVERY PROCESS

Step 1: Consultation

Once you have detected a hardware problem, fill out the form below immediately.

Information concerning your data loss will be collected and instructions on how to ship your hardware for free will be provided.

T

Step 2: Evaluation

Once received, a Recovery specialist will:

» Perform a full evaluation to determine the extent of data loss
» Provide you with a comprehensive list of files that can be recovered, the recommended recovery solution and
associated timeline
» Answer any questions regarding the data recovery process that you may have

Step 3: Recovery

Once all of the associated documentation regarding the hardware has been received, our engineers will:

» Perform the data recovery procedure
» Save the recovered data to an external USB hard drive

Step 4: Return

Upon completion of the recovery, our engineers will:

» Return the original hardware and recovered data to you
» Serve as a resource to answer any post recovery questions you may have

FILL OUT THE FORM BELOW WITH ALL THE DETAILS

The more fully you can provide this information, the better equipped we will be to help you, and the better chance of recovering your data.

Your Name (required)

Your Email (required)

Your Number

What type of media has experienced data loss? (Single drive, RAID, Tape, USB drive, etc.)?

Who is the manufacturer of the media?

What is the operating system?

What is the media's file system? (NFTS, FAT, etc.)?

What are file types saved on the media. (Microsoft Office, VMWare, Database, etc.)?

Has the media been encrypted? If yes, what is the name of the encryption software?

Did an error message appear? If yes, list the error message

Since the data loss occurred, has the media been opened, and if so, what
was the outcome?

Did the media make any abnormal sounds such as scraping or clicking?
YesNo

Since the data loss, has any data been deleted?
YesNo

Since the data loss, has any information been overwritten or reformatted?
YesNo

Did the media experience any physical damages including fire, water or power surge?
YesNo

Is there a back-up of the media?
YesNo

Is the return of the recovered data time sensitive?
YesNo

Other comments or questions

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