PHS finds total data protection with new technology
Pediatric Home Service finds total data protection with Datto & Invenio IT
We love BDR success stories, especially when we are a part of them. One of our clients, Rick Mueller, head of IT services at Pediatric Home Service (PHS), recently talked to Datto about his experience and this is his story about resting easy knowing PHS has total data protection:
PHS provides in-home healthcare to children in need, rather than the confines of a hospital. The nurses at PHS work literally work to provide 24/7 monitoring, which requires that each nurse work on a Google Chromebook in the field and chart health data into electronic medical records. The records live on PHS’ custom-built software.
The PHS team relies on Google Apps data at all times of day; logging in to their Google Apps accounts in the field. The headquarters for PHS is also home to all of their application servers, database servers, and their Citrix environment. For this reason, Mueller needed to work with an MSP who could protect all of their data, no matter where it lived, all of the time.
Offering both 24/7 support and Datto solutions, Invenio IT proved to be the perfect fit. To protect the Software-as-a-Service (SaaS) data, Dale Shulmistra, Principal and Co-founder of Invenio IT, recommended Datto’s Backupify product. The cloud-to-cloud backup and recovery solution safeguards all of PHS’ Google Apps data, including the electronic medical records of their patients. PHS also uses Datto’s SIRIS 2 to protect their internal servers.
To date, PHS has been lucky in that the company has not experienced any massive disruptions to their uptime. They rest easy knowing that all of their data, both cloud and local is being protected and supported 24/7 if an incident was to ever occur.
One additional benefit Mueller did comment on unrelated to business continuity, was PHS’ improved internal operations as a result of implementing Backupify. Mueller explained that previously when employees departed, the process was complicated and time consuming. Each time someone left PHS, all of their data had to be burned to a CD and stored in their human resources file. This was a serious pain point for the administrative staff.
“With Backupify, you can restore data to another user. We use this practice all of the time to give our teams the data they need when employees leave. You can’t forward thousands of emails in bulk, but this tool allows us to restore everything that user had to an appropriate team member in a snap,” explained Mueller. Backupify’s restore feature made it easier for Mueller to keep teams on task, and saves the administrative staff a lot of time exporting data.
PHS serves as a shining example of a mid-sized company that is conscious of evolving cloud technologies and how the cloud can help their business grow. While the Datto SIRIS protects their local servers, they’ve gone the extra mile to achieve Total Data Protection by safeguarding their SaaS applications. PHS is cloud savvy company, conscious of the fact that just because data lives in a SaaS application, does not mean that it’s being backed up. By using a third-party SaaS backup tool, PHS is protecting their data, everywhere it lives.
“As business continuity specialists, we believe in protecting all data, everywhere it lives. We are ultimately accountable for our clients’ mission critical information and need to be certain there are processes and solutions in place to safeguard their business against downtime. Things will happen, whether it’s a storm, a technology mishap or even a cyberhack- and sometimes, you can’t help that. However, you can be prepared with a business continuity plan. PHS embraces the importance of Total Data Protection, which is why they haven’t had disruptions–and it’s also why we love partnering with them,” said Shulmistra.