The truth about business continuity: Datto vs Continuum

by | Nov 16, 2016

Natural disasters such as Hurricane Matthew can leave a path of total annihilation, making data backup and disaster recovery a priority. While traditional methods of backing up files might be enough for most situations, the recent reminder left by Hurricane Matthew reminds every business executive that stronger investments in data backup and disaster recovery are necessary. Two of the leaders in the “Hybrid Cloud” backup solutions industry are Datto and Continuum. For those unaware, a hybrid cloud means that there is hardware on location to preserve data in case of a first-line hardware failure; however, if a natural disaster completely takes out the hardware there are servers hosted on the Cloud which retain the data. With so many options for data backup and disaster recovery available, it is important to fully flesh out the details of Datto vs Continuum so every business owner can make the proper selection.

Datto vs Continuum: Support, Platforms, Agents, and Storage

When it comes to data backup, it is important to make sure the company has the ability to effectively support its customers. After all, if there is a problem the clients should be able to ask the company for help. Datto has developed a strong reputation for rapid customer support and the ability to restore the data of its clients in just six seconds. Continuum, on the other hand, has its support location based in India and can take hours to restore a customer’s data. The support from a data backup provider matters because this influences the quality and response time of the data recovery end of the service.

Customers looking for a data backup and disaster recovery vehicle should consider the type of platforms that the company can support. Continuum can provide data backup and disaster recovery services for customers using Linux. Datto can provide backup and failover services for Windows and Linux, but can also provide its services for customers using Mac or Apple platforms. It is even compliant with Time Machine services and can function as a Time Capsule. This provides an extra platform for companies running iOS products.

Next, users need to consider Datto vs Continuum with respect to their agent use. Continuum does not use an agent. An agentless service has a couple of advantages, notably that there is nothing to install on the company’s servers and also does not require a reboot once Continuum is running. Continuum uses a white box system and Zenith software to backup files that are currently in use. On the other hand, Datto has both an agent and agentless option. For the agent option, Datto uses an agent from their popular ShadowSnap engine. This offers features that an agentless solution does not, such as the ability to monitor changes on hard disks. Continuum does not monitor the backup process. What this means for consumers is that if the system requires a backup, the system will back up the files automatically. Agentless solutions require much more effort as they comb through the system, using more of the server’s energy during the backup process. This means that Datto can backup files more frequently and can also backup files that are currently in use.

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Lastly, consumers need to consider the storage method for their backed up files for Datto vs Continuum. Continuum stores files using a proprietary method which requires a conversion process for its files for users needing a VMDK or VHD file format. On the other hand, Datto already stores its files in these formats and therefore can be instantly exported without this conversion requirement. This means people can access their files faster.

Interested in learning more about the Datto SIRIS for your business? Click here for details.

Tracy Rock is the Director of Marketing at Invenio IT. Tracy is responsible for all media-related initiatives as well as external communications—including, branding, public relations, promotions, advertising and social media. She is one busy lady and we are lucky to have her!

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