Datto SIRIS Web Console Error: Connection Not Ready Yet

by | Jul 30, 2012 | Business Continuity

What to do when you get a Datto SIRIS Web Console Error: “Connection Not Ready Yet”

It can be frustrating when you receive an error message. If you ever experience a Datto SIRIS Web console error “connection not ready yet” while attempting to access the remote web link, there is an easy solution. Learn more about the problem and how to troubleshoot below.

connectionNotReadyYet.png

Example: Remote Web Console timed out

The Cause

This occurs when the php-cgi process running on the Datto is unable to forward it’s session outbound to Datto’s Monitoring Servers.
Also seen when a remote web console has been open and left idle for extended periods of time.

The Solution

• In the event that the remote web link fails to load the device’s web console, attempt to access the console from a machine on the Datto SIRIS’ local sub-net.
• Using firefox on the local subnet browse to: http://device.dattobackup.com (use your SIRIS IP address) and log into the local web console.
• Once connected to the console locally check the Status page to confirm that the Connectivity section reports Good.

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statusPage.JPG

Example: Status Page Connectivity Section reporting Good for all checks.

We hope this blog post was helpful. If you require any further assistance regarding this or any other Datto SIRIS Web Console Error, please don’t hesitate to contact us directly.

Dale Shulmistra is a Business Continuity Specialist at Invenio IT, responsible for shaping the company’s technology initiatives -- selecting, designing, implementing & supporting business continuity solutions to bolster client operational efficiencies and eliminate downtime.

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