What to do when Datto SIRIS STC failure occurred mid transfer

by | Sep 25, 2012 | Business Continuity

Do you know what to do when the Datto SIRIS STC failure occurred mid transfer

Knowing how to solve issues with your Datto SIRIS when they arise is critical to your backup and recovery strategy. Below is an error that you may encounter, along with a troubleshooting solution for your Datto SIRIS.

Your Datto SIRIS backups may fail with error:

Datto SIRIS STC failure occurred mid transfer.

No recent error reported from ShadowSnap agent

STCfailureoccurredmidtransfer.jpg

Cause

This error message originally covered a very wide scope.  Typically there is a preceding error message which directly identifies the issue. Many of these transient errors were caused by earlier versions of ShadowSnap and ShadowProtect. Updating to the latest version of both is highly recommended. The latest installer package an always be found at www.shadowsnap.com. Be advised that a reboot of the target machine may be necessary.

Solution

1.   To Determine the Preceding error message click on the link for the protected machine’s section on the local Datto Siris Web Console’s Agents tab for: View the backup log

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viewtheBackupLog.jpg
Example: View the backup log link

2.   When the backup log is displayed click on the link for Show Agent Log to obtain a detailed listing of the Agent’s backup log.

showAgentLog.jpg
Example: Show Agent Log link

3.   In the agent log, you will see better-defined errors in the agent log.

When a Datto SIRIS STC failure occurred mid transfer, it can easily be resolved. Contact us or you can watch this video if you need any additional assistance. Invenio IT specializes in Datto technology and ensures all associates have an advanced training to provide the support your data requires.

Dale Shulmistra is a Business Continuity Specialist at Invenio IT, responsible for shaping the company’s technology initiatives -- selecting, designing, implementing & supporting business continuity solutions to bolster client operational efficiencies and eliminate downtime.

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