Where’s My Data? 411 on Datto Locations around the Globe
Where does your data go when it’s backed up to the cloud? Well, if you’re using the Datto Cloud, it could be stored in a number of Datto locations in the U.S. or around the world.
Over the last few years, Datto has opened up new offices and data centers across the globe. And while the company is understandably tight-lipped about its data centers, it’s important to know where your data is being stored—and how.
Why Should You Care?
In the old days, you knew where your data was: in the back server room, probably a few steps away. Even if you were storing data off-site, in another office, or in a nearby data center, you were probably familiar with the location. You knew the people there. You had some control over the security and safeguards.
But as cloud storage has become a more efficient solution for businesses, IT administrators have put more trust in third-party companies to control how and where data is being stored. And frankly, those locations might as well be a real cloud in the sky, because often you don’t know much more about them. For security reasons, the exact locations are often shrouded in secrecy, at least to the general public.
Don’t just assume your files are safe. You need to get specifics about the data centers where your backups are being stored:
- What are the security protocols?
- Who’s in charge of managing the servers?
- How is data encrypted?
- Are backups synced across multiple data centers?
- What if there’s a power outage or fire at one of the locations?
Ignorance is not bliss when it comes to business continuity. You may not always know everything about the data center, but you absolutely should have the answers to the questions above.
Thankfully, Datto is transparent about its data centers and the technologies it uses to keep your backups protected. Here’s what we know about Datto locations in North America and overseas.
Datto Locations: Corporate Offices
Let’s start with Datto’s corporate office locations, which include its Norwalk headquarters and several other facilities around the globe.
Norwalk (Corporate Headquarters)
101 Merritt 7, 7th Floor, Norwalk, CT 06851
A sizable portion of Datto’s roughly 800 employees work out of its HQ in Norwalk, the city where CEO Austin McChord was born. Fun fact: Datto also has several other properties in Norwalk, often referred to as “Datto Houses.” These buildings are rented out as temporary housing for interns and college graduates who have relocated to work at Datto but haven’t yet secured their own place.
Boston (formerly Backupify)
50 Milk St., Suite 1300, Boston, MA 02109
Datto’s office in Boston’s Downtown Crossing is home to many former employees of Backupify, which was acquired by Datto in 2014. Roughly 15,000 square feet, the office has a “secret room,” containing a fully stocked bar, hidden behind a bookshelf.
40 Franklin St, 4th floor, Rochester, NY 14604
Datto opened up this 12,000-square-foot office in 2014, in the former space of the historic Rochester Savings Bank, on the fourth floor of a building owned by Rochester Institute of Technology. (Austin McChord started Datto in 2007 while still earning his bioinformatics degree from RIT.)
Reading, PA (for Datto’s RoundTrip Service)
DirectLink Technologies Center, Inc., 2561 Bernville Road, Reading, PA 19605
Datto’s RoundTrip service allows businesses with very large data sets to speed up the process of initial cloud storage by physically mailing the data directly to Datto on external hard drives.
482 Pepper Street, Monroe, CT 06468
25 miles from Norwalk, Datto’s Monroe office is used by several departments, including its hardware operations, where “light assembly work takes place on the company’s devices.”
Portland (formerly OpenMesh)
111 SW 5th Ave, Suite #1150, Portland, OR 97204 USA
Datto’s Portland office is home to the teams at OpenMesh, which Datto acquired in early 2017 and operates as a subsidiary company.
5900 Finch Ave. E, Toronto, ON M1B 5X7
Datto has steadily expanded into Canada over the last few years, managing the operations as a separately named entity, known as Datto Canada Enterprises, Inc. In 2016, Datto said it has been expanding into Canada “to meet explosive demand of Canadian partners.”
Reading, UK (Datto EMEA)
250 Longwater Avenue, Green Park, Reading RG2 6GB, United Kingdom
30 minutes outside London, Datto has opened offices in Reading UK—an area known as “Britain’s Silicon Valley,” where numerous other tech companies already have operations, including Microsoft, Oracle, Cisco and Symantec. The office is home to Datto EMEA, short for “Europe, the Middle East and Africa.” As of July 2016, the company had more than 50 employees at the site, in addition to a beer garden and “31 Nerf guns.”
Australia/New Zealand, Level 7, 15 Castlereagh St, Sydney 2000, New South Wales, Australia
In 2015, Datto opened a new office in Sydney to serve as its headquarters for Australia and New Zealand. The office is located in Sydney’s Central Business District, home to some of Australia’s largest tech companies.
#09-38, Paya Lebar Square, Singapore 409051
Datto opened its Singapore office in the summer of 2016 as a headquarters for its Asian sales management teams.
Additional Datto Locations for Support
According to Datto’s website, the company offers dedicated support lines for other areas throughout Asia, including Hong Kong, Indonesia, Malaysia, Philippines, Thailand and Vietnam.
Datto’s Data Center Locations
Okay, now you know where Datto’s workforce is located, but where’s your data?
Datto currently uses nine data centers across the globe, including two in the continental United States, to protect more than 250 petabytes of data. Not surprisingly, the locations overseas are typically located in the same areas of the corporate offices that serve those regions.
Here’s what we know about each of these locations:
Datto refers to its East Coast data center as its “primary facility,” located in Bern Township, just outside Reading, PA, where all U.S. customer data is stored. Infrastructure components at the site are fault-tolerant, according to Datto. Power is provided by a direct utility feed and supported by backup generators and UPS battery systems, just in case. Datto’s Cloud Engineering team regularly monitors and maintains the servers. Physical access to the facility is guarded 24 hours a day by security personnel, biometric scanning and activity logging.
Datto’s secondary facility is located in Bluffdale, Utah, to serve the West Coast market and so that its data centers are strategically “bi-coastal.” All customer backups are automatically synchronized between the Pennsylvania and Utah facilities—both of which are audited annually according to Service Organization Control 2 (SOC2) reporting standards.
Complementing its corporate office in Toronto, highlighted above, Datto also operates a data center. Opened in 2013, this facility is intended to better serve its Canadian partners.
In August 2016, Datto announced the opening of another Canadian data center in Calgary. Similar in strategy to its two redundant data centers in the U.S. the Calgary facility enabled a bi-coastal approach to better serve the West Coast market (and provide more peace of mind to the company’s growing client list across Canada).
As of 2013, the Datto’s UK Cloud apparently relied on the renowned PEER 1 Hosting Green Data Center in Portsmouth. A 2016 tweet by @DattoEMEA gave a tiny hint about the data center’s backup power safeguards, revealing that its data center uses “2 diverse [power] supplies” and “3 standby generators.”
Datto’s Australian data center is located in Alexandria, just down the road from its Sydney office. The unsurprising reasoning for opening a data center in Australia, according to a 2015 press release, was: “so our partners and customers there will benefit from a fast, local connection to the Datto cloud.”
In addition to its Singapore office, Datto also maintains a dedicated data center. According to Datto, the facility is managed in partnership with global interconnection and data center company Equinix Inc.
Datto announced the addition of its Iceland data center in early 2016, expanding on its other European facilities. Datto partnered with Verne Global, a UK-based developer renowned for its data center infrastructure design. In press releases, Datto said that an Iceland data center was a no-brainer for two reasons: “First, Iceland’s renewable power and almost free cooling, assisted in cost engineering and being environmentally conscious. Iceland also has good relationships with EMEA and Germany when dealing with the legality of data storage. This will enable Datto to offer effective geographic redundancy to our customer in those markets as we build.”
While perhaps not as buzzworthy as the Iceland facility, Datto announced yet another European data center around the same time: Frankfurt, Germany. The German facility complements the UK and Iceland facilities to ensure redundancy across Europe.
More Quick Facts about Datto’s Data Centers
Datto’s data centers differ in infrastructure design and security controls depending on where they’re based and the compliance regulations in those nations. But you can get an idea of its approach to uncompromising security—and the sheer volume of the data it protects—by looking at its U.S. facilities alone.
Here’s what we know about its data centers in the United States:
- All data is protected by AES-256 bit encryption during synchronization, storage and replication.
- Secure access to node servers is granted to Datto’s Cloud Engineering teams via RSA SSH keys and two-factor authentication (Root permission is guarded by a 22-character minimum passcode).
- 3 million backups are stored every week; and 90 days of backups automatically saved for those using Datto SIRIS appliances and DRaaS.
- The data centers protect 45 million end points, which are backed-up snapshots of a protected machine that Datto can restore.
- Multiple backup generators and UPS battery systems ensure virtually uninterrupted power.
- Temperature and humidity are carefully regulated with industry-grade passive and active HVAC systems.
- Network load balancing is handled via 3+ Internet Service Providers.
- Waterless fire suppression systems use vapor to extinguish fires in as little as 10 seconds
Is Datto done with its data center expansion? Highly unlikely. Many of its new facilities were only opened within the last couple years. Look for Datto to continue adding more data centers in the years ahead, likely in the U.S., Middle East and Asia.