Datto Backup Frequently Asked Questions (FAQ)
General Datto Common Questions and Answers
Every Datto device comes with a 3 year warranty (the new Datto SIRIS 3 has a 5 year warranty) that is fully covered as long as the service is active and is being paid. You do have the option to purchase an extended warranty. After the warranty expires Datto will continue to support the device and host the data off-site as long as the service continues to be paid, but the device will no longer be covered by warranty. If the device were to fail, you can purchase a new device and Datto can pre-load your data at no charge.
In the event of a disaster, we will virtualize all of your servers in Datto’s datacenter, and your business will continue with minimum interruption. Datto will send a brand new device with all data and configurations in place at no charge — for all devices currently under service.
A new drive or device ships same business day or next business day, depending on shipping limitations.
If you stop paying the service fee, Datto will no longer support the device. We will not provide technical support, and the warranty is void. All data will be removed from our off-site data storage facilities after 30 days of non payment. Devices will still function as a local NAS.
Datto’s data centers utilize Security Access and Control Systems (SACS) that use global biometric authentication access methodology to track all authenticated data center employees and prohibit the entry of any unauthorized personnel. Datto data centers are staffed 24/7, in addition to off-site Critical Facilities Management Teams that report and record all access and alarm information to ensure the most comprehensive security possible. This translates to completely inaccessible data centers.
Each Datto device uses advanced encryption technology to keep data secure. During both transmit and cloud storage, all data is fully encrypted using AES 256 and SSL key-based encryption. You have the option to encrypt backups locally with the Datto SIRIS. AES 256 is certified by the NSA as the encryption used for all Top Secret government data. Datto employees cannot view data.
Yes, you can find out more information about Datto’s datacenters here.
Yes, you can find Datto’s Technical Support Service Level Agreement here.
Yes, if you do outgrow the storage capacity of your Datto device, you can upgrade your device to a larger unit if your device is currently under service. Depending on the make and model, the upgrade will either be an onsite upgrade, or require a new device if it’s in a different product class (ie. Professional vs Enterprise). Please contact us for more information.
Datto SIRIS Commonly Asked Questions and Answers
Sizing for the Datto SIRIS is based on a number of factors. First, look at the total data “usage” across the servers and workstations you will be protecting. Datto is an image based backup system, so the Datto SIRIS will backup the OS, applications, databases, files and folders. The general rule is to size the SIRIS on a 2.5 to 1 basis, of the data used. If you are going to encrypt the local agents, that should extend to 3 to 1 or greater. If you will be protecting servers with large transactional databases, you should increase the ratio to account for this. The next consideration is the number of servers you will be protecting. The greater the number of servers, the higher the SIRIS product line (example – Enterprise vs Business). If you have any questions please contact us at [email protected] and we’ll help make sure your SIRIS device is sized properly.
For servers or workstations that are protected, you can recreate or virtualize your servers or workstations locally from your Datto SIRIS device through the device’s web portal. In the event of a more severe disaster and your Datto SIRIS device is destroyed, your servers/workstations will be recreated at Datto’s datacenters via a remote web portal. You can then connect to the servers or workstations with VPN and RDP connections (public IP’s can also be made available). The backups will continue, even while machines are virtualized, and once you are back to normal at your location, you will seamlessly transition back to physical machines after virtualization. You will be shipped a new SIRIS device with all data and configurations at no extra charge — for all devices currently under service.
Yes, you can backup and restore SharePoint, and restore to different versions.
Yes, you can backup and restore Microsoft Exchange. You can restore to the store, mailbox or message level.
Yes, you can backup and restore SQL as well.
Each Datto SIRIS comes with an unlimited number of server and/or workstation licenses. The only limitation is the amount of data across your servers and workstations, and the Datto SIRIS device.
Yes, with each device you have the option store your data off-site at Datto’s data centers. You will have a monthly option, or you can prepay 1, 2 or 3 years in advance with cost savings. With the service, you will be able to virtualize your servers and workstations off-site, receive next day shipping on destroyed devices and archived snapshots of your data which you can restore from.
Yes, each device under service has an option for pay-as-you-go pricing, 1 year off-site, or infinite cloud storage with no size limits. The archive contains daily snapshots of the device, stored at Datto’s data centers.
Yes, we highly recommend documenting your disaster and recovery procedure. We recommend testing out your DR plan at least once a year, preferably twice. Our reps are available to help you put together your plan and test it out with you.