Sad truth: Apple iOS 9 and business continuity don’t go together

by | Sep 18, 2015 | Business Continuity, Cloud & Hosting

iOS 9 and business continuity are not synonymous.

Apple has revolutionized the way we interact with technology. Scratch that, they have revolutionized the way we interact with the world. So, naturally when they come out with a new or upgraded product, millions of worshipers flock to be the “first” to get it. So, how does iOS 9 and business continuity stack up?

This week, Apple released the latest operating system for their iPhone and iPad products. The iOS 9 builds on the content introduced with iOS 7 and iOS 8, bringing subtle design changes, refined features, improved functionality, and performance enhancements. And, while some of the features like the ability to learn user habits and provide information before we ask for it and broadening Siri’s assistant capabilities sound quite impressive—it won’t be what is remembered. The thing that reverberates in my ear is that a significant number of customers are reporting their mobile devices have crashed after attempting to upload the new iOS 9 operating system:

“It is beyond inconvenient to not be able to use your phone for a day,” said student Pip Cordi as staff in the Apple store in central Sydney looked at her phone on Friday. “I have a lot of apps that I use for school – things like language apps and dictionaries and that’s all really important for my studies.”

Another iPhone user, Zorry Coates, said she had spent three hours in the Apple store and had been left with the option of either returning her phone to factory settings – losing any non-backed-up data – or waiting until Apple technicians announced an update.

“They said they were aware of the problem and their engineers were working on it 24/7, but they couldn’t tell me when – or how – I would get a solution,” Zorry said.

Come on, Apple—we expect better. We rely on you, maybe to a fault. Whether we are a student, a mom or a business owner, most of us cannot afford to be without our smart phones and tablets for hours, let alone the day.

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At Invenio IT, we would suggest that anyone with mission critical information on your phone or tablet do the following immediately in an effort to mitigate any downtime and the expense that goes with it:

  • When performing upgrades, be sure to know how to restore your phone/system in event that it fails. Use this link to restore your phone.
  • Back up to the cloud (and check the back ups!): we always think we’ll do this tomorrow. However, whether the nemesis is a buggy operating system or the accidental spill of a latte, downtime and data loss is lurking around every bend. Use this link to restore your device from the iCloud backup. .
  • And, be an early adopter, but don’t be the guinea pig—at least with your business. Would you buy the beta of a car? Probably not. So, let developers work out the kinks, before you dive in to new technology (or at least make sure you have a plan b in place).

Don’t get us wrong, we love Apple, but iOS 9 and business continuity are not quite there yet. Contact us for more helpful hints to keep your business up and running–regardless of any hiccups that come your way

Tracy Rock is the Director of Marketing at Invenio IT. Tracy is responsible for all media-related initiatives as well as external communications—including, branding, public relations, promotions, advertising and social media. She is one busy lady and we are lucky to have her!