Datto Backup Frequently Asked Questions (FAQ)

Common Questions and Answers

How does Datto’s warranty policy work?

Every Datto device comes with a 3 year warranty that is fully covered as long as the service is active and is being paid. After 36 months Datto will continue to support the device and host the data off-site as long as the service continues to be paid, but the device will no longer be covered by warranty. If the device were to fail, you can purchase a new device and Datta can pre-load your data at no charge.

In the event of a disaster and the Datto Siris device is damaged, what happens next?

In the event of a disaster, Datto will send a brand new device with all data and configurations in place at no charge — for all devices currently under service.

In the event of a failure, how fast do you ship a new drive or device?

A new drive or device ships same business day or next business day, depending on shipping limitations.

What happens if I stop paying for service?

If you stop paying the service fee, Datto will no longer support the device. We will not provide technical support, and the warranty is void. All data will be removed from our off-site data storage facilities after 30 days of non payment. Devices will still function as a local NAS.

What kind of security is in place at Datto’s data centers?

Datto’s data centers utilize Security Access and Control Systems (SACS) that use global biometric authentication access methodology to track all authenticated data center employees and prohibit the entry of any unauthorized personnel. Datto data centers are staffed 24/7, in addition to off-site Critical Facilities Management Teams that report and record all access and alarm information to ensure the most comprehensive security possible. This translates to completely inaccessible data centers.

What kind of encryption does Datto use?

Each Datto device uses advanced encryption technology to keep data secure at all times. During both transmit and storage, all data is fully encrypted using AES 256 and SSL key-based encryption. AES 256 is certified by the NSA as the encryption used for all Top Secret government data. Datto employees cannot view data.

Do you have any information about Datto’s datacenters?

Yes, you can find out more information about Datto’s datacenters here.

Do you have any information on Datto’s Support Level Agreement (SLA)?

Yes, you can find Datto’s Technical Support Service Level Agreement here.

If I outgrow my Datto device, can I upgrade to a larger device?

Yes, if you do outgrow the storage capacity of your Datto device, you can upgrade your device to a larger device if your device is currently under service. Just pay the cost difference.

Datto Siris Commonly Asked Questions and Answers

What happens in the event of a disaster?

For servers or workstations that are protected, you can recreate or virtualize your servers or workstations locally from your Datto Siris device through the device’s web portal.  In the event of a more severe disaster and your Datto Siris device is destroyed, your servers/workstations will be recreated at Datto’s datacenters via a remote web portal.  You can then connect to the servers or workstations with VPN and RDP connections (public IP’s can also be made available).  The backups will continue, even while machines are virtualized, and once you are back to normal at your location, you will seamlessly transition back to physical machines after virtualization.  You will be shipped a new Siris device with all data and configurations at no extra charge – for all devices currently under service.

Can Datto Siris backup and restore SharePoint to different versions?

Yes, you can backup and restore SharePoint, and restore to different versions.

Can Datto Siris backup and restore Microsoft Exchange?

Yes, you can backup and restore Microsoft Exchange.  You can restore to the store, mailbox or message level.

Can Datto Siris backup and restore Microsoft SQL?

Yes, you can backup and restore SQL as well.

How many servers or workstations can I protect with Datto Siris?

Each device comes with a certain standard level of servers, starting with 1 software license up to 6 software licenses, depending on Siris model.  There is an unlimited license option that is also available.  Ask your Technology Strategist for more information.

Is there a monthly service charge for storing my data off-site?

Yes, with each device you have the option store your data off-site at Datto’s data centers.  You will have a monthly option, or you can prepay 1 or 3 years in advance with cost savings.  With the service, you will be able to virtualize your servers and workstations off-site, receive next day shipping on destroyed devices and archived snapshots of your data which you can restore from.

Does each Datto Siris device come with archiving?

Yes, each device under service comes with 1 year of data archiving, which is twice the size of the local device and stored on Datto’s datacenter.  The archive contains daily snapshots of the device, stored at Datto’s data centers.

Once we have our Datto Siris up and configured, is it possible to test our disaster recovery plan?

Yes, we highly recommend documenting your disaster and recovery procedure.  We recommend testing out your DR plan at least once a year.  Our reps are available to help you put together your plan and test it out.

Is it possible to see a demo of the Siris virtualization process?

Yes, you can view a demo of the local and off-site virtualization process here.  You can also schedule a live technical demo with one of our Technology Strategists here.